account / support
Support
Email is the primary channel for now. Response targets follow your tier: Tier 1 24h, Tier 2 4h, Tier 3 2h, Enterprise 1h.
▸ Live issues
support@originchain.ai
Crashes, data loss, latency. Include your tenant id and the time
the problem started.
▸ Billing
billing@originchain.ai
Invoices, refunds, plan changes, tax IDs.
Open a ticket
Fill this in - we'll attach your tenant + instance details and open a pre-filled email so we can triage faster.
Before you write
- Docs: originchain.ai/docs - quickstart, API reference, examples.
- Logs: /app/logs - engine output for your tenant.
- Metrics: /app/metrics - live counters from
/metrics.